As we strive to provide excellent care and accommodate all our clients, we require at least 48 hours notice to cancel or reschedule any session. This policy is crucial for us to manage our scheduling and offer your slot to other clients in need.

A one-time exemption is granted for every client.

For emergency cancellations within 48 hours notice, the fee can be waived upon approval from the owner.

For cancellations with less than 48 hours notice, 100% of the session rate, will be charged at Vetiver Mind, LLC.

We value your cooperation and thank you for your understanding.

We have a non-refund policy at Vetiver Mind, LLC

A typical EMDR therapy session lasts from 60-90 minutes. It could take one or several sessions to process one traumatic experience. The goal of EMDR therapy is to completely process the traumatic experiences that are causing problems and to include new ones needed for full health.

Ending Surprise Billing with the Good Faith Estimate

As of January 1st 2022, under the No Surprises Act law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to request and receive a “Good Faith Estimate” (GFE) explaining how much your medical care will cost you.

Under this law, you have the right to receive a GFE for the total expected cost of any non-emergency items or services including related costs like medical tests, prescription drugs, equipment, and hospital fees.

You can ask your provider to give you a GFE in writing at least 1 business day before your medical service, or you can also ask for a GFE before you schedule an item or service.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 425-357-9111.

We are an out-of-network provider (OON). This means we will provide you with a super bill at the end of the month, upon request, to submit to your insurance company for reimbursement.

First, please check with your insurance carrier to determine what your mental health coverage is. We recommend calling the phone number on the back of your card to determine out of network benefits. Please ask the following questions:

Do I have a deductible? You may have an individual or family deductible. You may also have a different deductible for in network vs. out of network benefits.

What is my copay?

Do I have co-insurance?

Once you have determined this information, our welcoming staff will confirm your benefits & explain what your responsibility is for each office visit.

Full disclosure, yes. Anyone can market themselves as an EMDR therapist. Therapists at Vetiver Mind, LLC are certified in EMDR, having completed the following for certification:

1. Completed an EMDR International Association Approved EMDR Training, receiving a certificate of completion of an EMDRIA Approved EMDR Training program.

2. Notarized Statement of Practice and EMDR Experience

3. At least two years of experience in your field of license.

4. At least 50 EMDR sessions with at least 25 clients.

5. 20 Hours of Consultation by an EMDR Consultant™ in EMDR

6. Documentation from the EMDR Consultant(s)™ who provided EMDR consultation to you. It must specify the exact number of consultation hours you received and designate how many of those hours were individual consultation and how many were group consultation (20 hours total).

7. EMDR Consultant™ Letter(s) of Recommendation for EMDR Certification

8. Letters of Recommendation Regarding Professional Practice; two letters of recommendation regarding your professional utilization of EMDR, ethics in practice, and professional character. These letters may be from colleagues or peers.

9. 12 Hours of EMDRIA Credits

By submitting the EMDR Certification application, applicants attest that they agree to adhere to EMDRIA Policies.